GUANGZHOU, China/SEOUL (Reuters) - Apple Chief Executive Tim Cook believes
that "over the arc of time" China is a huge opportunity for his pathbreaking
company. But time looks to be on the side of rival Samsung Electronics Co Ltd,
which has been around far longer and penetrated much deeper into the world's
most populous country.
Apple Inc this week said its revenue in Greater China, which also includes
Hong Kong and Taiwan, slumped 43 percent to $4.65 billion from the previous
quarter. That was also 14 percent lower from the year-ago quarter. Sales were
weighed down by a sharp drop in revenues from Hong Kong. "It's not totally clear
why that occurred," Cook said on a conference call with analysts.
Neither is it totally clear what Apple's strategy is to deal with Samsung -
not to mention a host of smaller, nimbler Chinese challengers.
Today, in the war for what both sides acknowledge is the 21st century's most
important market, Samsung is whipping its American rival. The South Korean giant
now has a 19 percent share of the $80 billion smartphone market in China, a
market expected to surge to $117 billion by 2017, according to International
Data Corp (IDC). That's 10 percentage points ahead of Apple, which has fallen to
5th in terms of China market share.
Cook said Apple planned to double the number of its retail stores over the
next two years - it currently has 8 flagship stores in China and 3 in Hong Kong.
But, he added, Apple will invest in distribution "very cautiously because we
want to do it with great quality."
Samsung, with a longer history in China, now has three times the number of
retail stores as Apple, and has been more aggressive in courting consumers and
creating partnerships with phone operators. It also appears to be in better
position, over an arc of time, to fend off the growing assault of homegrown
competitors such as Lenovo Group Ltd, Huawei Technologies Co Ltd and ZTE Corp,
former company executives, analysts and industry sources say.
Apple declined requests for comment for this article.
VARIED MODELS
Samsung's history and corporate culture could hardly be more different than
Apple's, the iconic Silicon Valley start-up founded by Steve Jobs and Steve
Wozniak in 1976. Lee Byung-Chull started Samsung in 1938 as a noodle and sugar
maker. It grew over the decades into an industrial powerhouse, or chaebol as
Koreans call the family owned conglomerates that dominate the nation's economy
and are run with military-like discipline.
Apple, by contrast, became the epitome of Californian cool, an image the
company revels in. That hip image translates in China - its stores are routinely
packed - but hasn't been enough to overcome the more entrenched Samsung.
A stuffy electronics bazaar in the southern Chinese city of Shenzhen
illustrates part of the reason why.
Samsung Galaxys and Apple iPhones of different generations sit side by side,
glinting under bright display lights as vendors call out to get customers'
attention. With its varied models, Samsung smartphones outnumber iPhones at
least four to one.
While Apple releases only one smartphone a year, priced at the premium end of
the market, Samsung brings out multiple models annually with different
specifications and at different price points in China.
And those models, analysts say, are loaded with features tailored
specifically for the local market: apps such POCO.cn, the most popular photo
sharing site in China, or the two slots for SIM cards (Apple offers one), which
allows service from multiple cell carriers, either at home or abroad.
"The Chinese just love features. They want their phone to have 50 different
things that they're never going to use," said Michael Clendenin, managing
director of technology consultancy RedTech Advisors. "Apple just doesn't play
that game. Unfortunately, if you want to hit the mainstream market in China, and
you want a lot of market share percentage points, you have to offer the Swiss
army knife of cellphones."
"SETTING THE PACE"
Analysts believe Samsung's increasing strength in China is a critical reason
behind its rival's possible intention to introduce globally a new and cheaper
iPhone model, as well as one with bigger screens - a staple of Samsung's
offerings.
Said a Samsung executive with experience in China: "We definitely think we're
setting the pace there. They are having to respond to us."
Most audaciously, Samsung has gone after Apple not simply by offering lower
priced smartphones, but by attacking its rival directly in the pricier end of
the market. "We put a lot of emphasis on the high end market in China," co-CEO
J.K. Shin told Reuters in an interview.
Samsung launched a China-only luxury smartphone together with China Telecom
marketed by actor Jackie Chan that retails for about 12,000 yuan ($2,000). The
flip phone, named "heart to the world," is encased in a slim black and rose gold
metal body. The sleek look - called "da qi" (elegantly grand) - is coveted by
Chinese when they shop for cars, sofas or phones.
"There are a lot of 'VVIP's' in China, and for them we launched luxury phones
promoted by Jackie Chan. This helps target niche customers and build brand
equity," said Lee Young-hee, executive vice president of Samsung's mobile
business.
While Samsung won't sell millions of these smartphones, the creation of the
phone in conjunction with a carrier reinforces Samsung's willingness to go local
- and tap into niche markets.
"The key point is that Samsung consistently adapts to the local market," said
TZ Wong, a Singapore-based technology analyst with IDC.
Apple's latest mobile operating system offers links to popular Chinese
applications like Sina's microblogging platform Weibo, but the application
itself must be downloaded onto the phone. On all of Samsung's entries, it's
already there.
"People know intellectually that Samsung is from Korea, but when it comes to
the messaging there is always a local face," Wong said.
RETAIL PRESENCE
Samsung opened its first office in China in 1985 in Beijing - an era in which
it was all but inconceivable that Apple and Samsung would end up in one of the
world's most intense corporate grudge matches. Like other South Korean chaebols,
Samsung was a first mover in China, using the market primarily as a base to
produce electronics for the world.
In contrast, Apple's big push in China came only recently, with the advent of
the smartphone age roughly five years ago.
The early entry gave Samsung an undeniable edge, and it adapted fast to a
rapidly changing environment. By the mid-1990s, with the economy booming,
Samsung made the strategic decision to treat the Chinese market not just as a
production base, but to start marketing to China higher-priced electronics, said
Nomura researcher Choi Chang-hee, who wrote a history of Samsung's experience in
China.
That shift has meant Samsung's retail presence in China far outstrips
Apple's. Aside from selling via the distribution outlets of the three major
telecom carriers, Samsung also has a strong retail presence through its partners
Gome Electrical Appliances and Suning Commerce Group, as well as its own
"Experience" stores and small retailers all over the country.
Apple works through the same channels, but its relatively late entry means it
has a significantly smaller presence. Samsung, for example, has more than 200
official distributors and resellers in Guangzhou province, while Apple lists
95.
Over the last two decades, Samsung has also taken pains to build
relationships with Chinese government officials and -perhaps more critically -
the three major telecom carriers.
The notion of the importance of connections - or "guanxi" - in China is
occasionally overrated in business. Not, according to Samsung's Shin, in this
case. "It's our core policy to keep friendly relationships with the operators,"
he said. In China, each carrier uses a different technology and that requires
Samsung "to tweak our smartphones to their request."
"It's not easy," Shin said, "but we do this to be more operator
friendly."
Contrast that with the ongoing negotiations Apple has had with China Mobile,
the largest cellphone operator. For years the two sides have been unable to come
to an agreement on revenue sharing, effectively precluding Apple from hundreds
of millions of potential customers.
SCRUTINY FROM THE TOP
Samsung's reach extends higher than just the CEOs of the top state-owned
telecom companies. Top executives have met each of the last several Chinese
leaders, most recently Xi Jinping, who spent time in April with vice chairman
Jay Y. Lee, son of K.H. Lee, Samsung Electronics chairman.
"What surprised me most," said Lee later, "was that they (Chinese leadership)
know very well about Samsung. They even have a group studying us."
The Chinese government has also made clear it's well aware of Apple - though
not always in a good way. In April, state media bashed Apple for its
"arrogance," protesting among other things that its current 1-year service
warranty was insufficient. Apple initially dismissed those criticisms, but Cook
later apologized to Chinese consumers.
Samsung's success in China has its roots, one former executive said, in a
previous obsession for the company: its desire not to replicate the mistakes
made by Japanese rivals.
"Samsung spent a lot of time benchmarking Sony, Toshiba and Panasonic," said
Mark Newman, who spent six years in Samsung's global strategy group and is now
an industry analyst at Sanford C. Bernstein in Hong Kong.
"One of the things that came out of that is the realization that the insular
approach has its drawbacks, and so Samsung has made an effort over the last 10
years to be much more global."
This strategy of decentralization is plainly evident in China, he said, home
now to more Samsung employees than any country outside South Korea.
FIGHTING HIGH AND LOW
Samsung now leads in both low-end and high-end segments in China, according
to IDC, and its logic of going after both ends of the market is straightforward.
In China, where the average wage is roughly $640 per month, many users looking
to upgrade from feature phones to smartphones cannot afford Apple.
By bracketing the market with multiple models, Samsung can breed deep
relationships with customers, many of whom, market research shows, trade up to
more expensive models as they get older. Playing high and low also positions
Samsung to fend off the intensifying competition from Chinese firms such as
Lenovo and Huawei and literally hundreds of smaller local players.
"That's where the next battle for Samsung will be fought," said Newman.
"We'll have to see if Apple does introduce a new, cheaper model for China - and
the world."
(Writing by Bill Powell, Editing by Bill Tarrant and Ian Geoghegan)
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